Returns

DIRECT EMBROIDERY POLICIES

RETURNS

Custom embroidered, screen printed or decorated items cannot be returned. We will gladly exchange or replace the item(s) if the item is defective or the decorating is severly different than what was sent in a proof.  In such cases we will need the item(s) back and we would replace the item(s) for free.  We must be notified of the exchange request within 48 hours of date of delivery.

 

Shipping Address:

Direct Embroidery

1205 Beneva Rd. Sarasota, FL 34232

941-302-5122

CUSTOMER SUPPLIED ITEMS


   For apparel customization, we highly recommend using the garments that we obtain from our suppliers. Not only have we tested and are familiar with our products and how the materials will hold up with our print and embroidery, but we are also able to replace garments that we acquire if needed. However, if you would like to supply us with the garment to be customized we will do so, but in no way be responsible for your garments for any reason. This includes decoration longevity, washouts, damaged items, etc. on your customer supplied items.

    If we have supplied the garment or item, we have calculated a margin of error in the cost and will replace it. We cannot replace garments or items we have not sold or provided. If you supply the garment or item and there is a problem, we do not replace your item. Problems do not arise often, but the customer must be aware and agree to the possibility. Please allow a misprint ratio of approximately 3%. If you need complete orders or an exact number, please supply 3% overage. Any blank or unused garments will be returned with your order.


    Caution will be taken with any services on any custom, imported, pre-decorated, embroidered, specialty item or any items of an atypical or difficult material. Direct Embroidery will not guarantee printing or refund/replacement of these items, no exceptions.

SUNSHINE SHIRTS AND GIFTS POLICIES

RETURNS

We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met. 
All return requests must be made within 30 days of the order being placed. After the return has been approved, please make sure it is delivered back to Sunshine Shirts Co. Returns that exceed this limit will not be accepted. Sunshine does not provide return labels. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases.
Once you have completed the return request, you will receive an email with instructions on how to ship the return to us.
DAMAGED ITEMS: If you receive a damaged/defective item, please email sunshineshirtsco@gmail.com within 7 days of delivery. Please include a picture of the damage and your order number. 
EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges.
INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing sunshineshirtsco@gmail.com with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.